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Crisis Negotiation
Training vs. the Street
The limits of crisis negotiation training when lives are at stake
By Wes Harlan
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Only available from Thornton & Ortega.
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About this book
Crisis negotiators train with active listening techniques, scripted scenarios and role-play. On the street, the person on the other side has not read the script, and lives depend on what the negotiator says next.
Wes Harlan examines the limits of crisis negotiation training, and what happens when a real crisis goes beyond what training prepared for.
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